Responsible Gambling

We take responsible gambling seriously. Our goal is to keep play safe and under the player’s control, so we provide clear tools, practical limits and access to support. We encourage everyone to set boundaries that match their budget and lifestyle and to reach out for help if gambling stops being fun.

Player protection principles

We design our service with player safety in mind. That means giving players straightforward tools to manage activity, sharing clear information about risks, and responding quickly when someone asks for help. We respect individual choice and aim to make limit-setting simple and effective.

Activity-control tools

Players can control their account activity using built-in features or by contacting our support team. Available controls include setting deposit and loss limits, enabling reality checks, and activating session reminders. These tools help keep play within personal limits and make it easier to take regular breaks.

Deposit limits and loss limits

You can set daily, weekly and monthly deposit limits to manage how much you spend. Loss limits are also available to cap net losses over a chosen period. Limits can be adjusted through your account settings or by asking our support team. Any changes may be subject to a short waiting period for your protection.

Time limits and account breaks

Session timers and reality checks remind you how long you have been playing. You can set maximum session lengths or schedule regular breaks. If you prefer a longer interruption, account breaks allow you to suspend play for a fixed period without closing the account permanently.

Self-exclusion

Self-exclusion lets you block access to your account for a defined period or until you request reinstatement after a cooling-off period. If you choose self-exclusion we will suspend access and remove promotional contact to support your decision. Our team can explain how to start the process and what to expect.

Signs of problematic behaviour

Watch for warning signs such as spending more than planned, chasing losses, borrowing money to gamble, neglecting work or family, or feeling anxious about gambling. If you recognise these signs in yourself or someone close to you, please use our tools or seek professional advice.

Tips for maintaining control

Set clear budgets and stick to them, enable deposit and session limits, avoid gambling when tired or stressed, don’t chase losses, and treat gambling as a form of paid entertainment rather than a way to make money. Regularly review your activity and adjust limits as needed.

Professional help and support organisations

If you need additional help, contact professional services such as Gamblers Anonymous, Gambling Therapy or provincial helplines. These organisations offer confidential advice, counselling and practical tools. If you prefer, our support team can point you toward local resources and explain self-exclusion options.